Reference

How skyinplay Handles Your Personal Data

This page sets out exactly what personal data skyinplay collects when you open an account, how we use it, how long we keep it, and what rights you…

Data collected only as neededEncrypted storage at rest and in transitYour right to access or delete dataUPI, Paytm, PhonePe transaction data protectedContact us anytime to correct records

Explore the Lobby Read FAQ

What This Privacy Policy Covers

skyinplay Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

skyinplay operates under the domain skyinplay.asia and this privacy policy governs all personal data processed through that domain. When you create an account and use payment methods such as UPI, Paytm or PhonePe, we handle your name, contact details, device identifiers and transaction references solely to

1
fulfil the services you request. Access to our platform depends on your local law, and this policy applies only where you are permitted to use the site. We do not sell your data to third parties. Data shared with payment processors is limited to what those
2
processors require to route your transaction. Any data retained after account closure is kept only for the period required by applicable financial and operational record-keeping obligations, after which it is securely deleted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of what we hold, or need to report a concern, our privacy support team is available…

Email Privacy Desk Send your data access request, correction request or deletion request directly to our privacy desk. We acknowledge all email queries within 24 hours and resolve most within 72 hours of receipt.

Live Chat Support Our live chat runs 24 hours a day. Start a chat session from any page on skyinplay.asia and ask for the privacy team. An agent will pick up your request and escalate it if needed.

In-Account Help Centre Log into your account, head to the Help section and submit a privacy ticket. Tickets are tagged separately from general support so the privacy team sees them first without delay.

HOW WE PROTECT DATA

Six Ways We Keep Your Account Data Secure

Data protection at skyinplay is handled through a combination of technical controls and clear internal policies.

Encryption in Transit and at Rest

All data moving between your device and our servers travels over TLS 1.2 or higher.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you…

Data Minimisation Practice

We collect only what we need to run your account and process payments via UPI, PhonePe or Paytm.

Data Retention Schedule

Active account data is held for the life of your account plus a defined retention window required for financial record-keeping.

Who Can Access Your Data

Access inside skyinplay is role-based. Only staff whose function requires it — payment operations, account verification, fraud prevention — can…

How to Request Changes or Deletion

Send a request through live chat, email or the in-account Help Centre.

Frequently Asked Questions on This Policy

Below are the questions we receive most often about data handling at skyinplay. If your question is not listed here, reach our privacy team via live chat or email and we will respond within 72 hours.

We collect your name, email address, phone number, date of birth and device identifiers. When you transact via UPI, Paytm or PhonePe, we also hold transaction reference numbers and amounts to reconcile your account wallet history.

We share data only with payment processors (such as UPI rails, Paytm or PhonePe gateways) strictly to route your transaction, and with identity verification providers where required. We do not sell, rent or trade your personal data to advertisers or data brokers.

We retain financial transaction records for the period required by applicable record-keeping obligations, typically several years. Non-financial personal identifiers are deleted or anonymised at the end of that period. You may contact us to ask about specific data categories.

Submit a data access request through the in-account Help Centre, via live chat or by email. Include your registered email address. We will compile and deliver a summary of your held data within 72 hours of confirming your identity.

Yes. Send a deletion request through any of our support channels. We will remove personal identifiers that are not subject to a legal hold. Records required for financial compliance may be retained for the legally required period before deletion.

We use session cookies for login continuity and analytics cookies to see which lobby sections you visit most. You can turn off non-essential cookies in your account settings panel. Disabling analytics cookies does not affect your ability to log in or transact.

Contact our privacy team immediately via live chat or email. Describe what you believe occurred and your registered email address. We treat all data-concern reports as priority tickets and aim to confirm receipt and initial findings within 24 hours.

How skyinplay Handles Your Personal Data

Contact Us About Your Privacy

Six Ways We Keep Your Account Data Secure

Encryption in Transit and at Rest

Cookie Management

Data Minimisation Practice

Data Retention Schedule

Who Can Access Your Data

How to Request Changes or Deletion

Frequently Asked Questions on This Policy

01 What personal data does skyinplay collect when I open an account?

02 Does skyinplay share my data with third parties?

03 How long does skyinplay keep my data after I close my account?

04 How can I request a copy of the data skyinplay holds on me?

05 Can I ask skyinplay to delete my personal data?

06 How does skyinplay use cookies and can I control them?

07 What should I do if I think my account data has been mishandled?

Related Pages